Terms of Service

This Terms of Service is a draft prepared for app store submission. Please have it reviewed by a qualified lawyer before publishing, and fill in the bracketed company details below.

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of the Fretla mobile app and website (together, the "Service"), operated by [Fretla legal entity name — e.g. "Fretla Technologies Ltd."] ("Fretla", "we", "us"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Service.

2. What Fretla is

Fretla is a marketplace that connects Load Owners who need to move freight or large items with independent Drivers (truck, van, or vehicle owners) who can carry them. Fretla is not a freight carrier, mover, or logistics company — Drivers are independent third parties, not Fretla employees or agents. We facilitate the match, in-app communication, and payment; we do not physically transport goods ourselves.

3. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract to use Fretla.
• You must provide accurate, current information when creating an account, and keep it up to date.
• Drivers must hold a valid driving license and any permits required to lawfully operate their vehicle and carry goods in their operating area.
• You're responsible for all activity under your account and for keeping your login credentials secure.
• We may refuse, suspend, or terminate an account at our discretion, including for failed verification or violation of these Terms.

4. If you're a Load Owner

• You agree to accurately describe your cargo, including weight, dimensions, and whether it is fragile, hazardous, or requires special handling.
• You will not list or ship illegal goods, or items prohibited by applicable law.
• You agree to be present (or have an authorized representative present) at pickup and drop-off, and to pay the agreed price through the app.

5. If you're a Driver / Vehicle Owner

• You confirm your vehicle, license, and insurance are valid, roadworthy, and comply with local law.
• You agree to handle cargo with reasonable care and to complete accepted deliveries in good faith.
• You are solely responsible for your own tax, insurance, and regulatory obligations as an independent operator — Fretla does not withhold taxes or provide insurance on your behalf.
• You may set your own availability and are free to accept or decline load offers.

6. Payments, wallet & pricing

Card payments and in-app wallet top-ups are processed by our payment processor, Stripe. Some payments may be held in escrow within the app and released to the Driver once delivery is confirmed by the Load Owner; others may be paid cash on delivery, depending on the option selected at booking. Pricing may vary by distance, weight, vehicle type, and regional rates, and is shown to you before you confirm a booking. Subscription plans (where offered) renew automatically until cancelled, in accordance with the terms shown at the time of purchase.

7. Cancellations & refunds

Either party may cancel a booking before pickup begins, subject to any cancellation fee shown in the app at the time. Once a shipment is marked delivered and confirmed, it is generally final. If there's a dispute about delivery, damage, or non-performance, contact dispatch@fretla.com and we'll help mediate — refunds are issued at our discretion based on the facts of each case.

8. Prohibited conduct

• Shipping or transporting illegal, stolen, or hazardous goods without proper authorization
• Providing false information about your identity, vehicle, license, or cargo
• Harassing, threatening, or discriminating against another user
• Circumventing the app to avoid fees, or soliciting users to transact outside the platform
• Using the Service for any unlawful purpose, or to violate any third party's rights

Violating these Terms may result in suspension or termination of your account, in addition to any other remedy available to us by law.

9. Disclaimers & limitation of liability

The Service is provided "as is." Fretla does not guarantee that Drivers will accept a given load, that deliveries will be on time, or that goods will arrive undamaged — Drivers are independent third parties, and Fretla is not liable for their acts or omissions, including loss, theft, or damage to cargo, except where required by applicable law. To the fullest extent permitted by law, Fretla's total liability arising from your use of the Service is limited to the amount you paid us in the 3 months before the claim arose.

10. Indemnification

You agree to indemnify and hold Fretla harmless from any claim, loss, or damage (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

11. Governing law & disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of [state/city, Nigeria], unless otherwise required by local consumer-protection law where you live.

12. Termination

You may stop using the Service and close your account at any time — see Account & Data Deletion. We may suspend or terminate your access if you violate these Terms, pose a risk to other users, or as required by law.

13. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you in-app or by email before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Contact us

Questions about these Terms? Email dispatch@fretla.com.